Support & Help
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Contact Our Support Team
We respond promptly to all inquiries and are committed to helping you
Submission Support
For manuscript submission and review questions
submissions@learningpublics.comWithin 12 hours
Frequently Asked Questions
Find quick answers to common questions
Submissions
How do I submit my research article?
Navigate to our submission portal, select your journal category, fill out the required information, and upload your manuscript. Our team will guide you through the peer review process.
What file formats do you accept?
We accept PDF, DOC, and DOCX formats. Please ensure your document is properly formatted according to our author guidelines.
How long does the review process take?
Our standard review process takes 2-4 weeks. You will receive regular updates on the status of your submission via email.
Is there a submission fee?
Q4 2025 submissions are completely FREE! Starting Q1 2026, there will be a $100 article processing charge.
Account & Platform
How do I create an account?
Click on "Register" in the top navigation, fill out the required information, and verify your email address. You can then access all platform features.
I forgot my password. How do I reset it?
Use the "Forgot Password" link on the login page. Enter your email address and follow the instructions sent to your email.
Can I update my profile information?
Yes, log into your account and navigate to your profile settings to update your personal information, institution details, and contact preferences.
Why can't I access certain features?
Some features may require account verification or specific permissions. Contact our support team if you believe you should have access.
Technical Issues
The PDF viewer is not working. What should I do?
Try refreshing the page or clearing your browser cache. If the issue persists, the PDF may not be available yet or there may be a temporary server issue.
I'm experiencing slow loading times.
This may be due to high traffic or your internet connection. Try refreshing the page or accessing the platform during off-peak hours.
The website looks broken on my mobile device.
Our platform is optimized for mobile devices. Try clearing your browser cache or updating your mobile browser to the latest version.
I can't upload my manuscript file.
Ensure your file is under 10MB and in an accepted format (PDF, DOC, DOCX). Check your internet connection and try again.
Platform History & Resources
How long has Learning Publics been operating?
Learning Publics has been established since 2018, initially operating offline. We are now transitioning to a comprehensive online platform to serve the global research community.
Will more content be added to the platform?
Yes! Our resources are periodically updated based on materials available in our offline registers. We continuously improve and expand our offerings.
How can I stay updated on new features?
Follow our social media channels and subscribe to our newsletter. We regularly announce new features, journal issues, and platform updates.
Report an Issue
Encountered a problem? Let us know and we'll resolve it promptly. Your feedback helps us improve the platform for everyone.
When reporting an issue, please include:
- • Description of the problem
- • Steps to reproduce the issue
- • Browser and device information
- • Screenshots if applicable
- • Your account email (if relevant)